FAQs

How do I track my order?

You will receive a link in your registered email address with a tracking number and a link to the couriers website for up to date tracking information. if you have any concerns please contact us at support@petwizard.com.au

Which payment methods are accepted?

We accept Visa, Mastercard & AMEX through the payment gateway along with Paypal payments, We are also proud to offer AfterPay which allows you to pay your order over 4 installments to approved customers.

Are you based in Australia?

We are an Australian owned and operated company based in Sydney. We ship our orders from two different warehouses based in Sydney and Melbourne. 

How long will delivery take?

Our orders are shipped through reputable carriers such as Australia Post and TNT. For orders in Metro areas delivery can take between 1-3 business days and regional areas between 4 to 10 business days.

Time frames are indicative only.

Does Afterpay have a spend limit?

AfterPay has maximum spend of $2000. The Limits are set by AfterPay not Pet Wizard, for any AfterPay account inquiries please contact AfterPay directly.

Can I cancel or change my order?

Once your order is placed and confirmed, providing the order has not shipped we are able to cancel your order without charge. If your order has been dispatched unfortunately we are unable to cancel the order but you may post back the item/s to us at your expense and we will refund you less a 20% restocking fee.

What happens if I forget my password

Please open the account page and select the “lost my password” link and a email will be sent to your registered email address. If you have any issues please contact support@petwizad.com.au and we assist you further.