You will receive a link in your registered email address with a tracking number and a link to the couriers website for up to date tracking information. if you have any concerns please contact us at support@petwizard.com.au

We accept Visa, Mastercard & AMEX through the payment gateway along with Paypal payments, We are also proud to offer AfterPay which allows you to pay your order over 4 installments to approved customers.

We are an Australian owned and operated company based in Sydney. We ship our orders from two different warehouses based in Sydney and Melbourne. 

Our orders are shipped through reputable carriers such as Australia Post and TNT. For orders in Metro areas delivery can take between 1-3 business days and regional areas between 4 to 10 business days.

Time frames are indicative only.

AfterPay has maximum spend of $2000. The Limits are set by AfterPay not Pet Wizard, for any AfterPay account inquiries please contact AfterPay directly.

Once your order is placed and confirmed, providing the order has not shipped we are able to cancel your order without charge. If your order has been dispatched unfortunately we are unable to cancel the order but you may post back the item/s to us at your expense and we will refund you less a 20% restocking fee.

Please open the account page and select the “lost my password” link and a email will be sent to your registered email address. If you have any issues please contact support@petwizad.com.au and we assist you further.

Cat Tree FAQs

The best cat tree will depend on a variety of factors, including your cat’s size, age, activity level, and preferences. However, here are some features to consider when choosing a cat tree: Size:

  • The cat tree should be appropriate for your cat’s size and weight.
  • Stability: The cat tree should be sturdy and not wobbly, so that your cat feels safe and secure while playing, climbing, and resting on it.
  • Platforms and perches: The cat tree should have different levels and perches that your cat can climb and jump on, as well as a cozy space for your cat to rest or nap.
  • Scratching posts: The cat tree should have scratching posts, so that your cat can satisfy their natural urge to scratch.
  • Material: The cat tree should be made of high-quality materials that are durable and safe for your cat to use. Design: The cat tree should be designed in a way that is visually appealing and matches your home decor..

Cat trees are not strictly necessary for all cats, but they can provide a lot of benefits for indoor cats. Here are some reasons why cat trees can be beneficial:

  1. Exercise: Cat trees can provide a fun and interactive way for cats to exercise and stay active. Cats can climb, jump, and play on the tree, which can help them burn off excess energy and maintain a healthy weight.

  2. Mental stimulation: Cat trees can provide mental stimulation for cats, as they can explore and play with the different levels, perches, and toys on the tree.

  3. Scratching outlet: Cat trees often include scratching posts or pads, which can provide a designated place for cats to scratch and help prevent them from damaging furniture or other items in the home.

  4. Resting and relaxation: Cat trees can also provide a comfortable and cozy space for cats to rest, relax, and observe their surroundings from a higher vantage point.

If you have an indoor cat and want to provide them with more opportunities for exercise, play, and mental stimulation, a cat tree can be a great investment. However, it is not necessary for all cats, and it is important to choose a cat tree that is appropriate for your cat’s size and activity level.

A scratching post is usually a small, upright post made of rough material, such as sisal, carpet, or cardboard, that cats can scratch on. Scratching is a natural behavior for cats, and they use it to stretch their muscles, mark their territory, and maintain their claws. A scratching post provides a designated place for cats to scratch and can help prevent them from damaging furniture or other items in the home.

On the other hand, a cat tree is a larger piece of furniture that usually includes a scratching post as well as other features such as perches, platforms, and toys. A cat tree provides cats with a place to climb, play, and relax. It can provide opportunities for exercise, mental stimulation, and resting.

While a cat scratching post is a great way to satisfy a cat’s need to scratch, a cat tree can offer many additional benefits, including exercise, play, and relaxation. However, a scratching post may be a more appropriate option if you have limited space or a small cat, while a larger cat or a more active cat may benefit from a cat tree with multiple levels and features. Ultimately, the choice between a scratching post and a cat tree will depend on your cat’s individual needs and preferences, as well as your available space and budget.

Scratching is a natural behavior for kittens, and it’s important to provide them with an appropriate place to scratch. Here are some steps to train your kitten to use a scratching post:

  1. Choose the right cat scratching post: Look for a post that is tall enough for your kitten to stretch out on, and sturdy enough so it won’t tip over when your kitten scratches on it. You can choose a vertical post or a horizontal one, depending on your kitten’s preferences.

  2. Place the scratching post in a prominent location: Put the scratching post in an area where your kitten likes to play or sleep, and where it can be easily seen and accessed.

  3. Encourage your kitten to use the scratching post: Gently place your kitten’s front paws on the scratching post and make a scratching motion. You can also use a toy or a treat to encourage your kitten to use the post.

  4. Praise and reward your kitten: When your kitten uses the scratching post, give them lots of praise and a treat. This positive reinforcement will help your kitten associate the scratching post with good things.

  5. Discourage inappropriate scratching: If your kitten scratches on furniture or other inappropriate objects, gently redirect them to the scratching post. You can also use deterrents like double-sided tape or a citrus spray to discourage your kitten from scratching in unwanted areas.

Remember, it may take some time for your kitten to get used to using the scratching post, so be patient and persistent with the training. With time and consistency, your kitten will learn to use the post and spare your furniture from scratching.

Scratching posts do not dull a cat’s claws. In fact, scratching posts are beneficial for cats as they help to keep their claws healthy and sharp.

Scratching is a natural behavior for cats that helps them to maintain the condition of their claws. Scratching helps cats to shed the outer layer of their claws and keep them in good condition. When cats scratch on a post, they use their claws to grip the surface and pull their body weight up. This action helps to sharpen their claws by removing the outer layer of the claw sheath.

Regular scratching on a scratching post can also help to keep your cat’s claws at an appropriate length. If your cat’s claws are not regularly trimmed or worn down through scratching, they can become overgrown and uncomfortable for your cat.

Overall, scratching posts are an important tool for maintaining the health and well-being of your cat’s claws, and do not dull them.

When it comes to choosing a scratching post for a kitten, there are a few factors to consider:

  1. Size: A scratching post that is too tall or too short can be difficult for a kitten to use. Look for a post that is about the same height as your kitten, so they can easily reach it and stretch out comfortably.

  2. Material: Kittens tend to prefer softer materials, such as cardboard or carpet, over rough materials like sisal. However, keep in mind that softer materials may not last as long as more durable options.

  3. Stability: A wobbly or unstable scratching post can be intimidating for a kitten, and may cause them to avoid using it. Look for a post that is sturdy and won’t tip over when your kitten scratches on it.

Remember to encourage your kitten to use the scratching post by placing them near it and gently guiding their paws to scratch on it. With time and patience, your kitten will learn to use the post and spare your furniture from scratching.