Shipping policy

SHIPPING — YOU PAY WHAT WE PAY
We charge only the actual shipping cost from our carriers — no mark-ups, no inflated rates. What you see at checkout is exactly what we pay to get your order to you.

Shipping costs are calculated based on your location and the total weight of your order and displayed in your cart & at checkout. We do our best to offer free metro shipping on orders over $50 (or higher thresholds in some states) but in some cases the cost of freight makes this not possible.

If you have questions or concerns about freight charges, just email us at support@petwizard.com.au — we’re here to help.

METRO AREA	DELIVERY TIME FROM ORDER SHIPPED
Sydney/ACT	1-4 business days
Melbourne	1-4 business days
Gold Coast	1-4 business days
Brisbane	1-4 business days
Adelaide	2-5 business days
Hobart	5-8 business days
Darwin	5-8 business days
Perth	5-8 business days
Alice Springs	7-10 business days

REGIONAL	DELIVERY TIME FROM ORDER SHIPPED
Queensland	4-8 business days
New South Wales	4-8 business days
ACT	4-8 business days
Victoria	4-8 business days
South Australia	6-12 business days
Tasmania	10-16 business days
Western Australia	10-16 business days
Northern Territory	10-16 business days

NOTE: Please allow up to an additional 2-4 business days for orders that contain bulky items such as coops and hutches, scratching post, bird cages etc

What if I need to change or cancel my order?

Unfortunately, once orders have been placed, we are unable to make any changes, this is due to the fact we have multiple locations which we dispatch orders from. If you need to cancel your order, please contact us immediately and we will do our best to assist. Please note a 20% restocking fee applies to all cancelled orders.

Can I track my order?

Yes, you will receive an email with your orders tracking details as soon as we have processed the order, you can also log in to your account and view your previous orders which also has a link to track your delivery.

Please note that tracking numbers can take up to 24 hours to become active. If you have any concerns, please feel free to contact us.

* Free metro shipping excludes some products such as bulky items.