Shipping policy

What does shipping cost?

*Free Metro Shipping Over $50 (exclusions apply)

Free metro shipping over $50 applies to NSW, VIC, QLD, SA, ACT.

Free metro shipping over $79 applies to WA & TAS. 

Free metro shipping excludes NT.

Shipping costs are based on your location and total order weight. Your shipping charges and options will be calculated and displayed in your cart & on the checkout. We do our best to offer free shipping to all our customers but in some cases, this is not possible due to the high costs of freight.

If you have any concerns regarding freight charges, please email support@petwizard.com.au and we will do our best to help.

When will my order arrive?

Orders are generally dispatched within 1 business day from time of order. Please refer to the below delivery timetable as a guide:

METRO AREA	DELIVERY TIME FROM ORDER SHIPPED
Sydney/ACT	1-4 business days
Melbourne	1-4 business days
Gold Coast	1-4 business days
Brisbane	1-4 business days
Adelaide	2-5 business days
Hobart	5-8 business days
Darwin	5-8 business days
Perth	5-8 business days
Alice Springs	7-10 business days

REGIONAL	DELIVERY TIME FROM ORDER SHIPPED
Queensland	4-8 business days
New South Wales	4-8 business days
ACT	4-8 business days
Victoria	4-8 business days
South Australia	6-12 business days
Tasmania	10-16 business days
Western Australia	10-16 business days
Northern Territory	10-16 business days

NOTE: Please allow up to an additional 2-4 business days for orders that contain bulky items such as coops and hutches, scratching post, bird cages etc

What if I need to change or cancel my order?

Unfortunately, once orders have been placed, we are unable to make any changes, this is due to the fact we have multiple locations which we dispatch orders from. If you need to cancel your order, please contact us immediately and we will do our best to assist. Please note a 20% restocking fee applies to all cancelled orders.

Can I track my order?

Yes, you will receive an email with your orders tracking details as soon as we have processed the order, you can also log in to your account and view your previous orders which also has a link to track your delivery.

Please note that tracking numbers can take up to 24 hours to become active. If you have any concerns, please feel free to contact us.

* Free metro shipping excludes some products such as bulky items.